Privacy Policy

Last updated: March 2026

1. Introduction

Lexenor ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lexenor.com and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you contact us or use our services, we may collect:

• Full name and contact details (email address, phone number)
• Financial information relevant to your case (amount lost, transaction details)
• Company or organisation name
• Details about your case or dispute
• Any documentation you provide in support of your case

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website address
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Evaluate and process your case for fraud recovery or dispute resolution
• Communicate with you about your case and our services
• Provide, maintain, and improve our services
• Comply with legal obligations and regulatory requirements
• Protect against fraudulent or illegal activity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Law enforcement agencies and regulatory bodies when required for case resolution
• Financial institutions and payment processors involved in dispute resolution
• Professional advisers including lawyers and auditors
• Service providers who assist in operating our website and services

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Case-related data is typically retained for a minimum of six years following case closure.

7. Your Rights

Under applicable data protection laws (including the UK GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Request data portability
• Withdraw consent at any time where processing is based on consent

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: